Email
You can contact us via email at customerservice@harneytea.co.uk. If you are writing to us about an order you have already placed, please include your order number if possible.

To contact us regarding an international order, please write to us at: Customerservice@harneytea.co.uk

Phone
To order over the phone, or if you have questions or comments on any of our products or concerns
about an order you have placed, please call us at 0115 986 6977.

Our tea consultants are available Monday through Friday, 9:00AM to 5:00PM (GMT).

You can find shipping information on our shipping page. We are here from 9-5 GMT Monday-Friday.

Regular Mail
To contact us via a letter, write to us at Harney & Sons Fine Teas Unit B Freeth Street NG23GT

Returns
If you have an item you need to return please see our return policy under shipping information or
you can email us at Customerservice@harneytea.co.uk or call us at 0115 986 6977.

For more detailed information, please click Returns & Exchanges.

Discounts

Discounts cannot be combined or applied to previous orders.  Promotional discounts cannot be used in tandem with loyalty rewards discounts. Discounts cannot be used for gift cards unless specifically marked.

You can contact us via email at customerservice@harneytea.co.uk. If you are writing to us about an order you have already placed, please include your order number if possible.

To order over the phone, or if you have questions or comments on any of our products or concerns
about an order you have placed, please call us at 0115 986 6977.

Yes, to contact us via a letter, write to us at:
Harney & Sons Fine Teas
Unit B

Freeth Street

NG23GT

If you have an item you need to return please see our return policy or you can email us at customerservice@harneytea.co.uk or call us at 0115 986 6977.

For more detailed information, please see Returns & Exchanges.

Discounts cannot be combined. Discounts cannot be used for gift cards unless specifically marked. Coupons exclude custom gift wrap, mystery bundles, gift cards and subscriptions unless otherwise noted. Only one coupon may be applied per order. Gift with purchase offers do not apply to in-app or phone purchases.

Unfortunately we can't edit orders to apply discount codes to orders that already have been placed.